Terms of Service

TERMS OF SERVICE

This website is operated by SORENZI. Throughout the site, the terms “we,” “us,” and “our” refer to SORENZI. SORENZI offers this website, including all information, tools, products, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein or available via hyperlink.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you should not access the website or use our Services.

Any new features, products, or tools added to the store will also be subject to these Terms. You can review the most current version of these Terms on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.

1. ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you have the permission of a parent or legal guardian where required by applicable law.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws or regulations.

You must not transmit any worms, viruses, malware, or destructive code.

A breach of these Terms may result in the restriction or termination of your access to our Services, subject to applicable law.

2. GENERAL CONDITIONS

We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases of suspected fraud, unauthorized activity, pricing errors, or other legitimate reasons.

You understand that certain information submitted through our website may be transmitted across various networks and may be subject to technical processing required for the operation of the Service.

Payment information is processed through secure payment systems and is protected using appropriate security measures.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission, except where permitted by law.

Headings are provided for convenience only and do not limit or otherwise affect these Terms.

3. ACCURACY, COMPLETENESS & TIMELINESS

We make reasonable efforts to ensure that information provided on our website is accurate and up to date.

However, information on this site may occasionally contain errors, inaccuracies, or omissions. Information is provided for general information purposes and should not be relied upon as the sole basis for making decisions.

We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time, including after an order has been placed, subject to applicable consumer rights.

4. CHANGES TO SERVICES & PRICES

Product prices and availability may change from time to time.

We reserve the right to modify or discontinue any part of the Service, subject to applicable law.

All prices displayed on our website are shown in euros (€) and include applicable taxes where required by law. Any applicable delivery charges will be displayed before the completion of your purchase.

The display of products on our website constitutes an invitation to purchase. When you place an order, you submit an order request to purchase the selected products.

An order confirmation will be sent to you after your order has been received. The contract of sale will be concluded in accordance with applicable law and the information provided during the ordering process.

5. PRODUCTS

Some products may be available exclusively online and may be available in limited quantities.

We make reasonable efforts to display product images and colours as accurately as possible. However, the appearance of colours may vary depending on your device or screen settings.

We reserve the right to limit the quantities of products sold and to refuse or cancel orders where permitted by applicable law.

Product descriptions, availability, and pricing may be changed at any time.

Nothing in these Terms excludes or limits any mandatory legal rights or guarantees applicable to consumers.

Delivery

Our current delivery information is set out in our Shipping Policy.

Standard delivery within Europe is approximately 6–10 business days after dispatch.

Orders are generally processed and shipped within 24–72 business hours after payment has been confirmed.

Returns and Refunds

Returns and refunds are governed by our Refunds & Returns Policy.

Nothing in these Terms limits the consumer's statutory right of withdrawal or any applicable legal guarantees.

6. ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse, cancel, or limit orders where permitted by applicable law.

You agree to provide current, complete, and accurate billing, shipping, and account information.

You agree to promptly update your information when necessary so that we can complete your transactions and contact you regarding your orders.

7. OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not monitor or control.

You acknowledge that these tools may be provided “as is” and “as available” and that your use of such tools may be subject to the terms of the relevant third-party provider.

8. THIRD-PARTY LINKS

Certain content, products, or services available through our Service may include materials from third parties.

Third-party links may direct you to websites that are not affiliated with or controlled by SORENZI.

We are not responsible for the content, accuracy, security, or practices of third-party websites.

You should review the relevant third party's terms and privacy policies before using their services.

9. COMMENTS & SUBMISSIONS

If you submit comments, reviews, suggestions, photographs, or other content to us, you agree that such content must not:

Violate any applicable law
Infringe the rights of any third party
Contain malicious software or harmful code
Be fraudulent, misleading, defamatory, or abusive
Violate intellectual property or privacy rights

We reserve the right to remove content that violates these requirements or applicable law.

Any use of customer reviews or other user-generated content will be subject to applicable law and our Privacy Policy.

10. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

Our Privacy Policy explains how SORENZI collects, uses, stores, and processes personal information.

11. ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

We reserve the right to correct such errors or omissions and, where permitted by applicable law, to cancel or amend an order affected by an obvious error.

If an order is cancelled after payment has been received, any amount paid for the cancelled order will be refunded.

12. PROHIBITED USES

You are prohibited from using the website or its content:

For any unlawful purpose
To commit or facilitate fraud
To violate applicable laws or regulations
To upload or transmit malicious software
To collect personal information about other users without authorization
To interfere with the security or operation of the website
To engage in abusive, threatening, or fraudulent conduct
To infringe intellectual property or other legal rights

We reserve the right to restrict or terminate access to the website where permitted by law.

13. DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We make reasonable efforts to ensure that our website and Services operate properly. However, we do not guarantee that access to the website will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

To the fullest extent permitted by applicable law, SORENZI shall not be liable for losses that could not reasonably have been foreseen at the time the contract was concluded.

Nothing in these Terms affects your mandatory statutory rights as a consumer.

14. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the website or your violation of these Terms or the rights of a third party.

Nothing in this section limits any rights or protections granted to consumers by mandatory applicable law.

15. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the extent necessary to comply with applicable law.

The remaining provisions shall remain in full force and effect.

16. TERMINATION

These Terms remain effective unless terminated by you or us.

We may restrict or terminate access to our Services where permitted by applicable law if you materially breach these Terms or engage in unlawful or fraudulent activity.

Any provisions that by their nature should survive termination shall remain in effect.

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refunds & Returns Policy, Shipping Policy, and any other policies expressly referenced on our website, constitute the terms governing your use of our Services.

If any provision conflicts with mandatory consumer protection legislation, the mandatory legal provision shall prevail.

18. GOVERNING LAW & CONSUMER RIGHTS

These Terms are governed by the laws applicable in France, subject to mandatory consumer protection rules applicable in the country where the consumer resides.

If you are a consumer residing in another European Union country, you continue to benefit from any mandatory consumer protection provisions that apply to you under applicable law.

Nothing in these Terms limits your statutory consumer rights.

19. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The latest version will always be published on our website.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms to the extent permitted by applicable law.