Shipping Policy

SHIPPING POLICY

At SORENZI, we aim to make your ordering and delivery experience as smooth and transparent as possible. Below you will find important information about our shipping process, delivery times, and shipping costs.

1. DELIVERY OPTIONS

We currently offer delivery within Europe.

Standard delivery — €3.99
Estimated delivery time: approximately 6 to 10 business days

🎁 Free standard delivery on orders over €70.

Please note that delivery times are estimates and may occasionally vary depending on the destination and circumstances beyond our control.

2. ORDER PROCESSING

Once your payment has been confirmed, your order will be processed and shipped within 24 to 72 business hours.

Processing time includes order verification, preparation, quality checks, and packaging before dispatch.

Orders placed during weekends or public holidays may begin processing on the next business day.

3. ORDER TRACKING

Once your order has been shipped, you will automatically receive an email containing your tracking number.

You can use this tracking number to follow the progress of your delivery.

Please allow some time for the tracking information to become active after your order has been dispatched.

4. DELIVERY DELAYS

While we do our best to ensure your order arrives within the estimated delivery timeframe, delivery times may occasionally be affected by circumstances beyond our control.

These circumstances may include:

Carrier delays
Customs processing
Public holidays
Adverse weather conditions
Periods of high shipping volume

Such delays do not constitute a failure by SORENZI to fulfil an order within the estimated delivery timeframe.

5. SHIPPING COSTS

Shipping costs are calculated according to the delivery option available at checkout.

Our current standard delivery rate is:

€3.99 — Standard delivery

🎁 Free standard delivery is available on orders over €70.

The final shipping cost, if applicable, will be clearly displayed before you complete your purchase.

6. DELIVERY ADDRESS

Please ensure that your shipping information is accurate and complete when placing your order.

SORENZI cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at:

sorenzi.contact@gmail.com